Payment and Fees
St. Augustine Vacations is a small family business where most of our bookings come from return renters, so we try and eliminate all surprises. We charge only for the rent, a standard cleaning fee ($120 for the condo/townhouse, $295 for the homes), and 10% taxes. Everything else (electric, cable, internet, local phone calling, washer/dryer, grill, etc...) except for heating pools or jacuzzis is included.
*** Pet and Jacuzzi fees - Our pet fee is $100 per pet and $100/week to heat the pool or jacuzzi.
The balance payment for the condo/townhouse/beach house is due five weeks before you arrive. Mail payment to our St. Augustine address(7750 A1AS # 24, St Augustine, FL 32080). We include in a price for the rental, the cleaning fee ($125 for the condos/townhouses, $295 for homes), and the 10% tax. Please note that the security deposit is not included in the total price since it is refunded after your stay.
During the high season (Memorial Day to Labor Day) we usually rent for 7 nights at a time so that we can rent back to back (we consider a week in the high season if four or more nights of the Saturday to Saturday week are in a high-season month and vice versa for the low-season). Check in is at 4:00 PM on Saturday afternoon, and check out is 10:00 AM the following Saturday morning. Extremely late renters will forfeit part of their deposit to pay for the extra cleaning crews we'll have to hire to get it all done in shorter time frames. During the off season (roughly Sept. 11 - May 1, excluding the holidays) things cool down and deals are to be had! In addition to offering substantial 20-40% discounts on the price, we have been known to throw in an extra day for free and generally have no problems with letting you check in earlier or leave later if there is not another family coming in right after you. Just give us a call a few days before you come!
Similarly, we cannot refund balances for last minute cancellations. Cancellations made after the five week mark are always unfortunate (we understand that emergencies do happen). What we like to do in these cases is to immediately throw open the week on our calendars and push that property. In the event that we can rent the week at the last minute, we always refund that entire amount back to the original renters. Even if we can't rent that week, we then contact the renters and offer them credits toward off-season stays. This policy has worked really well over the past few years and seems to provide a workable compromise for everyone.
After you relax like you've never relaxed before, you'll pack up and head back to your homes already wistfully thinking about your next beach vacation. We will refund your security deposit within ten days of your check-out (we're pretty easy-going with the post-stay cleaning and only ask that you take any unused food with you, wash any dirty dishes, and throw all used towels and bed sheets into a pile so we know to wash them).